Signature HealthCARE of Chapel Hill

I don’t leave negative reviews frequently, but I beg you to visit this facility before sending a loved one here. The place is falling apart. Rusted equipment, broken light switches, smell of urine, furniture decades old, depressing (which someone tried “fix” with random religious quotes plastered on walls) and not clean. My father was discharged here from the hospital to a dirty room (literally had not been cleaned) with where staff didn’t know who he was or why he was there. It was so bad we fought to get him out from the moment he arrived. His vitals were not checked in almost 24 hours and they were missing vital medications and then had the audacity to blame the hospital for how quick his discharge happened rather than taking accountability, when they were the ones who said they had a

I'm reading the reviews posted here, and some of them are bogus at best. The quality of care you get is based on your expectations. I recently had my loved one there, and I think the care given was excellent! I also didn't expect the staff to be my personal servants. We go there for therapy, not to be waited on hand and foot. If you participate in the therapy, you will get the results! No. it's not a five star resort esthetically, but it is adequate. Also the staff are very friendly and attentive to your needs - they do the best they can while tending to the needs of the other 10 or so patients they have. I would recommend Signature hands down!

I am submitting this review as the son of a resident at Signature HealthCARE, Chapel Hill. I’ve been deeply concerned about the level of care my mother, Valerie Sellars, has received. She has serious buttock wounds that require daily cleaning and pain medication beforehand — but staff have repeatedly failed to provide consistent wound care, administer her pain meds before cleaning, or give her diabetes medication on time. During one of my visits, I overheard a nurse discussing my mother’s condition loudly at the nursing station, using demeaning, explicit language and laughing with coworkers — which was both unprofessional and a major violation of her privacy. I’ve also tried to reach out via the social worker multiple times, but she didn’t respond until the day I came in to discharge my mo

Was a little uncertain about the facility given other reviews, but found it to be a great place with very competent, friendly, and caring staff. Staff work well together, the place is very clean, and the food is great. PT/OT staff are the best—workouts are fun and productive! Management staff are very helpful and clearly operate on the philosophy that the patient comes first! This place is better than some of the 5 star facilities in Durham. Give them a try! You won’t be disappointed!

From the moment we arrived, it was chaos. The staff acted like they didn’t even expect him. There was no TV in his room, not even a table for him to eat on. A full week passed before I finally had to ask them to wash his clothes. I live far away, so in desperation I bought him new clothes from Ross, because I honestly didn’t know if they would ever be washed. One morning at 6 AM, I got a call telling me my father—with dementia—had “refused” his medicine. On another visit, I found him in his room eating unattended… chewing on a napkin. And after he fell out of his wheelchair in the middle of the night, I found him alone, with the wheelchair’s wheel locks not even engaged. Then they told me they were discharging him because he “wouldn’t do the physical therapy,” giving me only two days’ n