Sentara Belleharbour: Emergency Room

Belle Harbor is normally a warm friendly inviting place. But today was the first experience I had. My husband came in for wound care and the nurse put his gauze and wound care supplies on the trash can lid. And I did let her know that wasn't ok or sanitary. I've never been to a hospital and staff did that. It was very worrisome and pretty sure violated multiple health codes.

I cannot praise the medical care providers here at Belle Harbour ER enough for the way they took care of my 97 year old mother yesterday. The PA, Matthew Lilly, could not have been more caring and compassionate, and he explained everything they were doing to treat her in great detail. The nurses, especially Lindsay, were wonderful. Other nurses and help also came in from time to time and helped her. (The names on the board were Nicole and Madison.) They took the time to actually have a culture made to find exactly what bacteria and infection she had in order to administer the correct antibiotic and kept her an additional hour to make sure she did not have an allergic reaction. NOTHING but the highest recommendation from us for her care!

Slow service. Why would I have to wait over an hour to simply draw blood? A better efficient system needs to be implemented. All I needed is blood drawn. Unacceptable.

I find this place to be completely incompetent. They are friendly and all but, I've been twice and left with no help. The last time they subjected me to hours of discomfort with nothing to drink and two unnecessary ct scans that lead nowhere because the staff completely disappeared for three hours. I wound up going to obici where they diagnosed me with no CT scan and fixed the problem. Obici ER is great and on the ball where Bell harbor is cruel and unusual. Hopefully I'll never have to go there again.

The staff here is incredibly kind. I saw Zoe, the PA, for my initial visit and for follow up blood work in the ER and both times she was very nice and attentive. She answered all of my questions to the best of her ability and was humble enough to acknowledge that there were questions I asked that were outside of her realm of expertise, which I really respect and appreciate. Even though it was an ER, she didn’t make me feel like she was in a hurry to move on to the next person. My visit was around 3 hours, but I was taken to a room and seen by the nurse and PA almost immediately. The majority of the wait time was waiting for lab and imaging results to come back, which the providers cannot control. The nurse I saw both times (Dina, I think?) was also very kind and compassionate. She made nor