Scepter Senior Living Center of Snellville

My uncle is currently in this facility. To say I am displeased is an understatement. He has only been here two solid days. On both days he has not been properly cleaned and the staff only seems to do anything when a family member is present. Now I understand that this field can be very tiresome. Often the caregivers are overworked and underpaid and more than likely understaffed or restricted in staffing due to a budget. So I give them two stars for coming to work. However, there is no five star treatment if I have to come and tell you that your patient needs to be changed. The assessment nurse told me that they had already changed my uncle twice today and that they had noticed his excrement was watery. If that is what they observed then why are you not monitoring it? Why are you not making

I just spent three weeks at Scepter/ Parkwood. I had a very good experience. The nurses and CNA‘s are exceptional. If I have a need, they took care of it. They are like your friends. They’re very caring and very concerned about the patient. I had therapy while I was there and the occupational therapist and physical therapist were very good. They took the time they needed to be with you, you never felt rushed. The food was OK. Some days were really good other days were just OK. If I had to say if I would tell someone else to go there I would. I was lucky I only need the stay for three weeks. But they have other people who were there a lot longer. I feel like this is a very good facility and I recommend it to anyone.

I have a parent at this place and would rate it no stars for hundreds of reasons if that was a choice. Lets start with the place stinks of urine all the time because no one cleans anymore. Patients food is never served at the correct temperatures cold food is warm and hot food is cold. The office staff is always rude to family members and never returns calls in a timely manner in fact the staff is so rude we think it is a job requirement to work there. Whoever is now in charge of this place will not return calls and will never meet with family to discus issues as he or she is always out of the office or in a meeting. Medication is not done on time and drug interactions are not caught before patients are harmed. There is not enough patient care staff to meet the minimum patient requireme

EDIT: The management of this facility tried to report us for ELDER ABUSE to the Department of Human Services. WE were investigated because we would not leave her in such a horrible place. These people made up lies and false information, claiming my grandmother was unsafe in our care, to try and have us shut down before we could report them to the Department of Aging. Luckily, the person who was handling our case and the person who was handling theirs was the same person who had already had 4 complaints IN THE SAME WEEK about this place. I’m only give this 1 star because I have to. Do not send your loved ones to this facility. My grandmother was sent here for rehab for a broken hip. We arrived a little after 8:30pm. They let us in on the long term care side of the building, and when I step

My husband spent 1 week here, arrived on a Friday night, a terrible idea. He didn’t get any of his oral meds for 36 hours after arrival and then it took another day for his pain meds to get resolved. Communication in this place is terrible. He was supposed to have daily bandage changes for his wounds and twice those were not done, once he was “missed”, she must have been busy, is what I was told. They are understaffed and many of the staff really don’t seem to care about the patients. I left a message with the administrator to voice my concerns, I never received a call back. This is my first experience with a rehab facility. I hope we never have to do this again.