Safeway Pharmacy

I am very pleased with the professional and courteous service provided by Safeway Pharmacy at South Lakes in Reston. I know there are several pharmacists there, but I have dealt primarily with Elly, Mary and more recently Hope. I experienced a significant medical event three and a half years ago which led to a raft of medications, the prescriptions for which changed almost month-to-month during the first year or so of recovery. Elly was instrumental in accommodating these changes. When I transitioned from private insurance to Medicare, she was instrumental in providing me the information I needed to insure that different medications were properly billed to the appropriate Medicare plans. I find this pharmacy superior to several others with which I dealt, and have moved all of my pharmacy b

Wow. 1.9 rating! Understandably at this location. What's wrong with Ellie? She demands something totally needless, non-existent, wasting everybody's time. My husband and I hold Medicare B. We filled out our Medicare account numbers and presented the Covid vaccine request forms to her. Once again (like 8 months ago), Ellie demanded that we present the Athena pharmacy card, which we never heard of in our 40 plus years of being in the Aetna network. More outrageous matter was Medicare B covers the vaccine! How long has the virus around and how many Medicare patients has she handled!? Why cooking up an unnecessary demand, which we didn't quite understand? Nevertheless, my husband faithfully followed her instruction for Aethena to give a call to Safeway pharmacy. He spent more than 30

I tried to come get a walk-in flu shot. I was told no we don’t do those. I said the sign says you do. The pharmacist said well then you have to wait an hour. So I left and made an appointment for the next day online. I came 10 minutes before my appointment and the pharmacist said I didn’t have one, I showed her the email confirmation. She reluctantly says okay. She then makes me fill out all the paper work again. She then takes patients before me. They are extremely rude. It’s unfortunate since people are trying to do the right thing and get vaccines. I would recommend going elsewhere

Terrible service. They rejected my prescription because according to them my doctor hadn't okayed it. Called the doctor's office, they sent an Okay to pharmacist. I thought that was all fixed. No. called the next day, same problem. called the doctor's office...repeat loop! Aweful. I stick to CVS or Walgreen, from now on

A staff pharmacist called me about a prescription that I transferred from CVS and she proceeded to yell at me about why my insurance would not approve it at that time...It was too early to refill it and I knew this, but when I tried to tell her that was probably why, she wouldn't let me get a word in edgewise and kept raising her voice at me. All I wanted to tell her was that I wanted to get it on file for the next time, but she wouldn't let me speak and yelled about my insurance company rejecting it and that I needed to deal with it. I asked her why she was yelling at me and she continued to be rude about the issue. I said I just wanted it on file and she finally said "OK, well if you wanted it tomorrow, it's not going to be approved unless you pay out of pocket." I said I was trying to t