Safeway Pharmacy

Since Wendy took over the department, the 180 degree turnaround in service has been nothing short of astonishing. I was ready to take my business elsewhere before she arrived. Great, friendly service.

These new pharmacists are something else. They either hang up on you after saying "hold!" or they leave you on a never ending hold! Then they get an attitude when I ask why i'm getting text messages & phone calls that I have a prescription ready for pickup yet there's nothing in the app nor did I call anything in. Never had this issue with Susan, Greg or Stephen!! Might be time I switch my meds to another local pharmacy.

This pharmacy is amazing. I don't know why it has negative reviews. Stephen is the lead pharmacist and he knows more about being a pharmacist than anyone I've met. Especially how to give great service! I grew up in a pharmacy. My dad was a pharmacist, I really know what counts. This is the best pharmacy in the area, for pricing, and service.

Unpleasant service: Safeway Pharmacy called me to say my prescription was ready. When I went to pick it up the pharmacy told me the med was out of stock. I was flabbergasted. I needed to take it daily. I asked her why I wasn’t forewarned, (I could have skipped the one-hour drive and gone to another pharmacy) the staff merely shrugged her shoulders. I asked her if she could transfer the Rx to another pharmacy. Again she shrugged. I asked when the drug would be available, she shook her head, indifferent. It was around the New Year’s Eve weekend; if i didn’t get the medication, i would go without it for three or four days. During that time I was in withdrawal and felt so sick; not until the other pharmacies reopened and one of them filled my prescription in two days that I felt better. Wh

I only started using Safeway over a year ago. But what an improvement over the drug chains. Today was only one example of how the staff go out of their way. Stopped by to pick up a prescription on the way home from the hospital. The drug was over $500 and all their recommendations on getting a free coupon or discount did not work. Various eligibility and other snafus. They intervened, made a call, and got me a free trial prescription which is all I need. I was overwhelmed with gratitude. Then of course got 5 minutes of information on the ins and outs of taking it. By the way, they take Good Rx and are much cheaper than the chains. Thanks again Wendy and Bonnie!