RWJBarnabas Health Infusion & Specialty Pharmacy

This company deceives their customers by arranging agreed upon payment plans and then forwards your information to a debt collector after a few months; even though you have been making the agreed upon payments and never missed. Further, when I requested a current balance, I received a hand written balance on a receipt. Another highly unprofessional operation in healthcare. I hope this company goes out of business.

Did not respond to an order for IV fluids for more than 24 hours (and only after calling them directly did they acknowledge that they even received one). The people I talked to were not interested in finding solutions, only to make sure they weren't blamed for their own issues. They tried blaming the doctor that ordered it, even though it is Qualitas' processing that took so long. Then tried to say that they would schedule it for the following day (48 hours after the order was given to them). I am extremely disappointed in this service and do not encourage anyone to use it if they have any other option. There is a common theme to all of these negative reviews, lack of communication, hopefully they recognize this and endeavor to correct it.

I had never heard of this pharmacy but services were arranged through my doctors office. In less than a week they sent 4 nurses to redo my IV. From the staff to the nurses who showed up to my house they were all amazing and attentive to my needs all 4 times plus two calls to get help via phone. If possible I would have given them 20 stars ⭐️. The only reason why they came out was due to having baby veins who couldn’t handle the Ivs.

Fraudulently charged for services that they did not provide. I contacted both Qualitas and insurance company. Qualitas said they are entitled to the payments. My chemotherapy ended and they still charge the insurance company. Insurance company doesn't care and paid for services that were not rendered. UPDATE: June 30, 2022 Insurance company got their money back. Qualitas has removed a number of charges but are still billing me directly for 7 services they did not provide for a total of $2,702.97. I am sending this issue to Office of the Insurance Fraud Prosecutor.

I am extremely frustrated with this pharmacy system. Their turnaround time to fill special medications is lax and very delayed. Also, my medication needs to be signed for and there is no arrangement of time frame so I have to waste my entire day waiting until their driver shows up, if he shows up. Unbelievable!!! level of dealing