Revere Medical - Primary Care at Northwoods

I am a patient of Florence Francois, NP. She is the most diligent, compassionate, and competent provider I have ever had. She listens to everything and does not leave a single stone unturned. I would not trust anyone else with my care, which is rather complex. Her whole team is just as amazing

Scheduled Wellness Visit by phone several weeks ago. Got to appointment today and waited almost an hour beyond appointment time to see the doctor. Once in exam room nurse told me visit was new patient meet and greet. I explained that I had made a Wellness appointment and at no time was there any mention of meet and greet. Nurse replied that Meet and Greet was a Medicare requirement to get a Wellness visit. I called Medicare later and was told there is no such requirement. This was not a good start. Positive was I am happy with the doctor and will be returning for Wellness visit in January.

My provider, Cassidy Koch is absolutely amazing, however, Cheryl is absolutely terrible to deal with. She is judgmental, rude, condescending and extremely passive aggressive. Again, my provider is excellent and truly goes above and beyond, but warm body number 6, Cheryl, I think she’s past due retirement.

Super disappointed with the experience. I called to schedule a new PCP appointment but wasn't explained to that I would be a "meet and greet" appointment and THEN another appointment for my yearly physical. The new patient appointment was basically just a physical so it's inconvenient (in general but especially as a new mom) needing to come in twice for practicality the same thing. I guess this is the case in some places but the lack of explanation ("you'll have to pay for the first one since it's not billed as the annual physical") would be helpful. The thing that sealed the deal was lack of response on the portal. I messaged them and didn't hear back until I followed up over a week later. The message was just to call. Helpful. I did call and was told they were in the middle of an appoin

This place is awful. First off they make you stay on hold for like half hour or sometimes longer. Then my boyfriend needs a very important medication and the Dr told him he has to see a psychiatrist like that's not right the poor kid is struggling mentally right now because they won't fill the most important medication. Do they really want him to go to a mental institution again because they are refusing to refill one of the most important medication. TERRIBLE