Regency at Lansing West

Our family couldn’t be more grateful for the exceptional care and compassion this elder care facility provides. The staff treats every resident with dignity, kindness, and genuine warmth, creating a safe and uplifting environment that truly feels like home. From the attentive medical support to the engaging daily activities, everything is thoughtfully designed to ensure comfort, happiness, and peace of mind for both residents and their families.

My grams was in here and the staff could not have been any friendlier! They constantly had activities for the residents, it was a nice clean place with spacious rooms. I would absolutely recommend this to anybody looking for a place to take care of their loved ones. My only complaint was sometimes it took a little while for the light to be answered, but I understand that is just the way it goes sometimes when the caregiver ratio isn’t 1:1. Thank you regency for a great experience after a few bad ones!

Please, if you have options when it comes to placing a loved one in care, look elsewhere before Regency. My grandfather passed away on the night of October 24 after months of subpar care from staff, not all staff, but some staff did not seem to care one bit about his health. He was bathed very irregularly, left to sit on the toilet for 30-45 minutes at a time, slept with a urinal between his legs because staff had no sense of urgency when it came time to help him go to the restroom or respond to his light. It’s now Nov. 2nd, and we have yet to be informed of the CORRECT time of death, and what the ACTUAL reason for his death was. We don’t know why there was so much time between his passing and when family was called, but his loved ones had no time to say goodbye. When they arrived at the f

Great facility! Had a very good experience - the staff is warm and welcoming and makes a family feel comfortable and cared for.

Not a good experience. It took forever to get help. They would say they would be back then be gone for an hour. Some of the nurses were great but not all. The therapy people would say they were coming at a certain time and not show up for a couple of hours later and then blame him because he was to tired after sitting up waiting for them to come.