Quality Life Services - New Castle

This is the cleanest nursing home I’ve ever been in. You would never know it’s a nursing facility the moment you walk through the doors. The long-standing staff speaks volumes about the environment, with many kind, compassionate nurses and CNAs who truly treat residents like family. Having an on-site nurse practitioner available five days a week is a tremendous benefit, allowing for timely, high-quality care that improves outcomes and helps prevent unnecessary hospitalizations. This level of attention and professionalism provides true peace of mind for both residents and their families. The therapy team is attentive and caring which promotes the best individualized outcomes and increased likelihood of returning home as soon and safe as possible.

We are forever grateful to the entire Memory Care Unit staff at QLS in New Castle. They took such amazing care of our sweet mother during her 2.5 years at the facility prior to her passing. We were first hand witnesses of the amazing care and compassion shown to our mother and the other residents every time we visited, which was a minimum of once a week - sometimes multiple days in a week. We couldn’t have asked for a better group of nurses and aids to take care of our mom. They treated her like she was their own mom! We are so grateful for their love and care - always with such grace and positivity! What an incredible gift these angels on earth are to your facility and to the patients and families they serve -- and we will always be indebted to each and every one.

I am horrified by how terrible this place is because while my mother who has stage 4 cancer received unacceptable care at this facility. She is deathly allergic to seafood and peanuts and she was given food containg these on several occasions back to back even though we addressed it with the staff. It took 4 hours for the staff to take care of her after she would have a bowel movement. My mom lost the use of her legs and it is as if nurses aids have no compassion at this place. Do not send your loved ones here. The staff is lazy and spend too much time looking at their phones rather than taking care of your loved ones.

If I could give 0 stars I would. My mother was placed in their basement on 5 days respite care to give my father a break (88yrs old) and try to figure out my mothers sleep so she wouldn't keep him up at night. Well, here we are 5 months later and she's now a permanent resident. The day she was admitted for the "5" day nonsense, ,she WALKED into the facility!!! Now, she has lost all mobility! I thought hospice helped but all they did was almost immediately admitted her and I fully believe they knew she wasn't coming out but made us believe 5 days max. LIES!!! My mother was in better shape at home. Now she doesn't eat, barely speaks, can't walk or feed herself. ALL things she was able to do at home! It's costing my father almost $1000 a month to keep her there and they are so short

The nursing home buy tigers stadium is the worst nursing home ever so if anybody has family members that needs to go to a nursing home don't put them there