Pulse Heart Institute Cardiology and Vascular - Coeur d'Alene

I recently accompanied my 85-year-old grandmother to her appointment at Pulse Heart Institute, and the experience was deeply disappointing. The issue wasn’t just a lack of warmth, but an overall lack of attention and care. The staff we interacted with seemed entirely disengaged—no smiles, no effort to truly listen, and no investment in the patient’s well-being. It felt as if the employees disliked their job and were simply going through the motions to get through the day. As her caretaker, I was struck by how little consideration was given to her as an elderly patient. Seniors often face unique challenges—they may struggle to hear, comprehend, or express their concerns clearly—and it’s crucial for healthcare providers to approach them with patience and attentiveness. Instead, the staff ac

Diane and Alexis were so warm and welcoming like visiting family! Nothing but good things to say about them, they kept me comfortable and updated on everything going on! Thank you both! Sincerely, Eric

I came here to get an echocardiogram done which was ordered by my cardiologist in the same building. While I find him and his office fantastic, I will not go back to the office where I got my test done. The two ladies who worked there were nice, and the guy who did my test was super helpful and professional, except for when we were partway through the test. We got on the topic of my PCOS and I was discussing the fact that it gives me more male hormones and he made the joke, “So you can parallel park?” I was shocked because I wouldn’t expect such an unprofessional comment all of a sudden, especially from someone who was professional the rest of the time we interacted, so I let out an incredulous laugh. I think he noticed because he apologized and tried to backpedal saying if he said that in

My provider is very thorough and professional. I highly recommend this clinic.

Great people and drs!