Publix Pharmacy at Summit Point

There is always confusion about medications being ready - each time. You can’t pay on the app because even though they tell you it is ready, they keep it in progress unless you call them and finally say “pick up after so and so”. You shouldn’t have to call them to remind them when it will be ready when you have requested the refill and clearly have waited days for it to be filled. It is just an extra step they seem to not want to do. Always a break down in communication and rude customer service. I have always loved this location, but they have really lowered their standards in the hiring process, since the customer service is terrible now.

These people are incredibly incompetent. Takes extremely long to fill prescriptions. Staff is rude.

Without question their Subs are excellent, but their management is absolutely INSULTING...!!! I'm in line right now and there are EIGHT PEOPLE waiting to get a sub and only one person making them... WHILE there are SIX other people working in the DELI area... IGNORING HOW LONG THIS LINE IS...? Their local and Corporate management are a JOKE! I SEE THIS REPEATEDLY AT DIFFERENT STORES...!!! 🙄

A HUGE SHOUTOUT to Pharmacist Tara, who gave excellent medical advice and also worked hard getting in touch with the doctor. THANK YOU, Tara, for your caring heart. You are an asset to that Pharmacy!

Rx called in by provider around 10:30a and message left on voice-mail as pharmacy did not open until 11a on Sunday. Told at 11:30a it was not received. Called again at 1:34p and was put on hold as voice-mail had not been checked AT ALL (conversation heard amongst employees). Was told it would be ready by 2:30p. Showed up at 2:40p and was told to give them "5 minutes". Come to find out the medication was not available at this store. Thank you, Jared, pharmacy tech for searching surrounding area for a publix that had the med available. This is why I edited to score to 2 stars instead of 1.