Publix Pharmacy at Pelham Towne Center

I always have the best experience when I visit the pharmacy at Huntley parkway. The pharmacy manager is so smart and helpful and really engages with me whenever we communicate. I’m always surprised by the spectrum of knowledge Amber has- from insurance to drug interactions, it’s just amazing. It saddens me, however, when I see negative comments. I really don’t think people understand the pressure that position causes. Dealing with all the problems and having a smile while doing it takes a special breed. Amber has exceeded my expectations, even during her breast cancer, she was kind enough to call ME and inquire my husband’s health. Top notch service is what that is!

The pharmacy manager here is horrible . Lacks any kind of compassion or empathy that should be required to do the job. This entire staff needs sensivity training. They have no respect for their patients or their time , as long as their pharmacist gets an hour long lunch break. The lady I always deal with at the counter is always hateful and prissy for no reason too . This staff is the polar opposite of what Publix’s entire mission statement is.

Was told by our HR department we could get a health screening at Publix pharmacy. I called for the past two to three weeks. Every time I was told the machine I guess that does the blood work that the humidity on it was too low. So I had looked at the weather and and saw the temperature would be like 70, since I was told the warmer it was the better chance that the humidity would be the necessary level. looked today and and the humidity was a 100 percent. I called after fasting way past the 8 hours they said was necessary.When I did call they couldn't do it today because they were giving too many covid and flu shots. Every time it's an excuse. If you don't want to do it just don't offer it .

Employees in the pharmacy at Publix should be more focused on customer needs and flexible enough toprovide service to the customer in front of them rather than putting the request on the bottom of the stack and getting around to it when it makes its way to the top!

The pharmacists and the techs are very helpful and will go out of their way to make sure you understand what you're taking. Thanks guys!