Publix Pharmacy at Kennerly Crossing

I really don’t know where to begin on this. The pharmacy is a 20 minute drive from my home. I called before coming, and was told the medicine would be ready in a maximum of 30 minutes (probably sooner). I drove there and walked around a few minutes, giving more than the 30 minutes they said they needed. When I went to pick up the meds, they said they were working on it and that it would be another 30 minutes. I had to get my kids to a school event, so the needed meds didn’t get picked up. I did get a nice lecture from the tech with lots of excuses. What I don’t get were some important meds. I expect better from the Publix brand.

Nice staff but I can’t say enough about the pharmacy staff. They are so warm and have a personal touch. Deb is my fav but nearly all of them are great! The pharmacists never make you feel like a bother for asking questions either!

Friendly staff, and they promptly call you when there is an insurance issue. The only issue I have is when they actually fill the prescription. It doesn't seem to matter how long I wait to pick up my prescription after it has been called in, it is never ready. In fact, I get the same thing each time, "We are still working on that. Do you want to wait?" I don't know what the real reason is, but it sure seems like they wait for you to come and then start to fill the prescription. I understand waiting if I go directly from the doctor's office to the pharmacy, but there have been times when I have waited up to 5 hours, and still the same thing.

Every time I walk into this (and every other) Publix, I see happy employees. That means that upper management is doing an awesome job at treating their employees well!! Their pharmacy also offers phenomenal pricing for prescriptions for people without insurance.

I absolutely love the Pharmacy staff. They all are very helpful and willing to help.