Potts & Smith Pediatrics

My children just had their first apt with Potts Pediatrics. Dr. Potts was so kind, calm, and caring with my boys. I really appreciate the focus on preventative care. The office is very clean and kid friendly. We got in quickly at our scheduled time. The office and nursing staff were great too. Thank you!!

A very caring and professional group of providers. The wait is sometimes quite long, especially as walk-ins, but the care is worth the wait and if you schedule first thing in the morning or right after lunch, it’s not terrible. They are great about answering questions and addressing concerns. Highly recommend this pediatrician’s office!

My first time being here was an unwelcoming experience. I just had my second child 1 month ago and have had issues since our first visit. They don’t answer phone calls and it’s impossible to hear the receptionist or nurses calling your name when they are whispering and there are children running around a pediatric office with newborn children and stressed out parents trying to fill out paperwork. There’s no way to get in contact with this location and they do not follow up after appointments. Wouldn’t recommend and won’t be coming back.

The good: clean, most staff are nice but there’s this one lady at the front desk a little different than others, she doesn’t acknowledge you until 5 min and has a fake smile or try to smile. Either she hates her job or has a bad day but looks like each time we came there she’s like that. The bad: doesn’t matter if you come earlier than your appointment or on time, they make you wait there at least 30 min and plus. Just annoying you don’t win. Note: before scheduling an appointment ask how many nurse are available on that day because if she’s the only one you will be waiting almost or not an hour!!!!

I brought both of my kids here for an appointment. Everyone is super nice, and very helpful. I got help for my daughter whom I’ve been trying to get help for almost a year. I finally felt heard. They got my daughter a referral, and hopefully on the way to getting better. Thank you so much for helping this mom and her kids!