Pediatrics & Adolescent Medicine, PC

I had a disheartening experience with this pediatric office. My child had an urgent nail issue, and urgent care advised me to see either a pediatrician or dermatologist. I informed the pediatric office ahead of time that I was trying to schedule with dermatology, and they told me to keep them notified. I got a dermatology slot just two hours before the pediatric appointment. I informed them, and no one warned me of any consequence. Later, I received a rude letter dated January 22nd dismissing my child. When I spoke calmly to the office secretary, she seemed compassionate and offered to connect me with the manager. I said I’d prefer to handle things in person, given the sensitivity. Still, the manager called abruptly, didn’t properly introduce himself, and said it was the doctor’s decision

Dr. Finn is fantastic, but the front desk is a mess. Calling repeatedly and leaving messages with the front desk people to speak with your child's doctor and never getting a call back is beyond tedious. It's unacceptable. We've decided to move to a different practice that will actually address our needs and treat us like a valued customer.

I feel it is necessary to fully explain the one star review on this practice. Billing: they have no issues sending you a bill for a copay and not providing the service. My child had an apt canceled and they still billed his insurance (I only caught it when I got the bill for the copay in the mail). Staff: The front office staff is atrocious- no follow through, no call backs, no personality (terrible for working in a pediatric office). The physician we saw took 10 days to send in a prescription for my child who went a week without their medication. This physician also barely assesses the child when in the office: never measured head circumferences of my children when they were infants, no assessment on my last child who was there (point of care strep test + and thus treated the strep and ne

I had to change pediatricians due to their requirements for my child, which was disappointing because I really loved our doctor. Unfortunately, the front desk girl made every visit unpleasant. The receptionist is consistently rude, both in person and over the phone. She greets patients with, “What do you want?” and has even hung up on me mid-conversation—once dismissing my question with, “K, bye.” The doctor is great, but the practice really needs a new front desk person that is personable and not rude.

Do NOT bring your child to this practice. Since Dr. Andrew Carlson left, the quality of care has completely collapsed. My son’s experience in recent years was disgraceful. One practitioner failed to treat his illness and spoke to him with outright disrespect—completely unacceptable behavior from anyone, let alone a medical professional. Children deserve to be treated with care and dignity, and that was absolutely not the case here. On top of that, the office staff is consistently rude and dismissive to parents. It’s painfully clear they no longer care about their patients or their families. If your child’s well-being matters to you, stay far away from this place.