Pearson Dental Supply

HORRIBLE customer service. You contact them constantly and you get no where. They sent me the same instrument that came broken TWICE. You try to contact them and no one picks up the phone. You try to email them and they are zero help. I hate them. Use a better company and stay away from this horrible one.

I’ve placed two order to try them out, it took three weeks and about 10 calls to get everything delivered and charged properly. When you call them it sounds like they have no unified internal tracking system and one department doesn’t know what the other does. Delivery charge is a complete gamble, I’ve been charged higher for “residential” address, called multiple times to fix it as a “commercial” with no success. They don’t seem to care because I’m the one paying higher delivery fee. Problems with back order and discontinued items, delivered wrong items, shipped from multiple locations with separate delivery fees. Be aware your delivery fee will be 10-15% of the order and be prepared to call them a few times at least to sort things out. Don’t count on receiving items, because they could b

Absolutely horrendous customer service. Last week, my assistant called customer service because we needed to make a return, and they told her that UPS would come to our office in 2-5 days to pick up our return package. We followed their instructions to a tee, making a copy of the invoice and writing out the reasons for return. 5 days passed and UPS had not picked up the package. We call customer service today to follow up, and they claim that they have no record of the return order being requested. They also tell us that they never assist with package pick-up unless there was a mistake in the order on Pearson's end. We explained in great detail to them that we ordered sterilization pouches from two different brands with the EXACT same dimensions, yet the sizes were completely different sid

I had been a customer for many years, and find this company reliable, accessible with wide variety of material and instruments and willing to help if any problems with products they sell. Nati is my representative, and he is always very nice and responsive. Chris with equipment services is very knowledgeable and helpful too. I recommend this company, especially if you are local, as they provide a personal delivery to local customers.

Price looks good. Multiple items to choose from. Backordered items are not updated online, which is understandable. Staff who answers phone cannot tell which items are back ordered. Haven’t had a pleasant phone call with them except email interaction with the new account department. Rude customer service. Sounds like they don’t care.