PeaceHealth Ketchikan Medical Center

Edit: I have had a few more visits (chronic illnesses lead to being a regular at the ER) and decided it was worth bringing the stars up from 1 to 3. Every other visit has been good. This weekend I even had my second encounter with Dr. Ashcraft. He was very professional on this encounter and everything felt like it was by the book. I am hopeful this hospital wants to improve and give a better experience for patients. Terrible ER experience. I have been to this ER a few times and honestly never had an issue until recently. The doctor for this visit was Spencer Ashcraft. If you need to go to the ER, ask who the doctor is before checking in. If it is him, DO NOT check in. You will end up with a bill for an incompetent provider who will provide you with nothing. He gave me the worst experience

This place is a travesty to have to work with. The scheduling for appointments is the most disorganized I have ever had to deal with for a hospital. We have had numerous instances of canceled appointments without a single bit of notice. The most recent we did the online check-in and arrived for our appointment only to be told it was canceled. No call, no email, no notification on the app. And there was no reason given for the appointment being canceled. When we our child had a sickness and we went to the ER they completely disregarded us and acted as if we were an inconvenience for them. It seems like they just don’t want to help. Majority of issues they shovel off to Juneau and Seattle and any routine things they can do they treat it like an annoyance. I look forward to moving and never

I had to be brought into the hospital from a cruise ship. I was there in the hospital a day and a half until I was stable enough to fly. Every single person I dealt with was amazing. They took very good care of me. What was extremely helpful was that their system, PeaceHealth was compatible with MyChart and my primary doctor was able to see all my test results. That was a very good thing.

The ER nurses and staff were pleasant and kind. Once I was moved to the floor I didn’t receive the same kind of care. The bedside manner at this hospital is too laid back. Today 9/29/23 I needed to reach out to the case manager Sarah when I spoke with the case manager the first time right after leaving the hospital. My job needed for me to speak back with the case managers because I had paperwork that needed to be filled out. I left a message on Sarah voicemail then I called twice where she was clearly monitoring her calls. When she finally answered her phone her statement was she was in a meeting. Who answers the phone during a meeting just call the customer. Common sense would tell you the patient has additional questions and concerns. I’m guessing two calls in one day for her is overwhe

Excellent experience with PeaceHealth. We were incredibly impressed with the quality of care that my wife received during an ER visit and short admission. All of the clinicians we interacted with were caring and highly competent.