Outpatient + Express Care Public Square

I DO not recommend visiting I called and explained I was not able to take the medication I was prescribed due to it making me ill. I got a response saying since I finished the medication I would need to follow up with my Dr. I called back and explained I was looking for an alternative medication and I got put on hold everytime with no response no call back after leaving a message just terrible communication. I still don’t have my issue resolved. Long story short do not go here!

I came here because of an apparent staph infection. The lady at the front desk was very rude to me and had the audacity to argue whether she was going to bend my license "maybe I'll just do it for fun". Anyways I got checked in and seen the nurse who is always nice and professional. But the doctor that I had at this particular visit seemed very uninterested on why I was there. She asking questions and rolling her eyes. It wasn't until she actually removed the bandages that she had indeed seen the severity of it. Yes at that point she did seem concerned and did what she had to do take care of the wound. She took a culture test and said it would be on my chart within 24 hours. It has been 4 days and still no results!

Horrible experience at this clinic. I waited 2 hours to be seen for something they couldn’t help with. Staff were friendly though!

I had an extremely disappointing experience at the Downtown Express Care Clinic. The doctors were unresponsive and seemed disinterested in addressing my concerns. It felt like no one truly cared about my health. I strongly advise against visiting this clinic if you're seeking attentive and professional medical care.

very bad experience! it should be an express care facility. no one should be waiting 2 hours to get covid tested. and the reason for that was that they only had one provider!! the customer service did not tell me that i need time to do the test. they just kept me waiting. thats a shame for a superior Cleveland Care facility