O2 Dental Group of Durham

In one year both of my appointments had to be rescheduled with one day’s notice. The first time (6/2025) I was immediately able to reschedule for the same week, I went in between my night shifts. When I showed up to the rescheduled appointment at 8 am they told me they had cancelled the appointment because I failed to confirm it, despite me having it scheduled it personally with the manager only 2 days prior. I was told I could come back 2 hours later at 10 am instead of them honoring the appointment or taking it back from whoever it had been given to. Luckily, a kind hygienist squeezed me in because she overheard my frustration. Manager would not speak with me during this incident until after my appointment. Never acknowledged how their business’ mistake with my rescheduled appointment w

This place was beautiful, clean the staff is amazing they provide refreshments while you wait to be seen they also have a play area with tablets for children . What stood out to me the most was They made me feel very welcomed . They took time to explain everything I needed. I was having trouble with my insurance at first but they took time to make sure I received the proper care and even helped me with filing an adjustment claim with my insurance company due to the last dental office billing for full X-rays when they only took pictures of 1 tooth at my last visit . The dentist always makes me nervous but I have never received such good care and felt so relaxed and assured. I would recommend this place to anyone . Keep up the good work .

I was scheduled for 8:00 in the morning. I got there at 7:45 and waited for them to open. When I got inside and checked in, I waited 45 minutes to be told they still needed to verify something with my insurance that they were supposed to do before I got there, but it was never done. I was told being the insurance company is closed on Saturday, I would have to pay out of pocket and they would reimburse me. I agreed to pay out of pocket and continued to wait another 45 minutes without anyone acknowledging the fact I had already waited 1 1/2 hours. I ended up asking for a refund and left without being seen. I drove 40 minutes to get there because they came recommended from a friend. I definitely will not go back.

DON’T GO HERE! I read the reviews before coming and thought that I wouldn’t have the shared experience that so many others have had here. To my surprise, the reviews are correct. They do not communicate to you efficiently. It’s one of those places where if you don’t ask, they don’t tell. And when they do tell you something, they don’t follow through or switch things up last minute. They will try to get you to come in as much as possible so you have multiple sessions of charges. It’s very young-aged in here and they act like it. There’s an obvious lack of dental knowledge. Save your time and your money because they don’t care.

The service here was great I switched dental offices in hope of finding something more accommodating and definitely found it here. My dentist Mariah is very efficient and when it came to my fillings I didn’t feel a thing also her assistant Pablo helped making a lot the whole process go as smoothly as possible. The overall staffing here is really kind and transparent when it comes to setting up appointments and treatment plans Ziliana was a great help when it came to booking future appointments and was very welcoming and easy to talk to as well as the rest of the staff and would definitely recommend