NYC Health + Hospitals/Gotham Health, Gouverneur

I went in for a dental appointment on 02/5/26. It had been quite a while since I had been to the dentist due to other persistent health issues. For starters, Dr.Kathy Yeung is polite. After speaking with Dr. Yeung, I was directed across the hall to the Hygienist. This is where the torture chamber began. The Hygienist (whose name I can't remember), does NOT have adequate communication skills, or good bed side manner. I walked in cordial and polite. He said hello and wasn't conversational AT ALL about what he was doing or why he was doing it. The Hygienist was going beneath my gumline to clean, and it literally felt like he was striking my gum with a sharp instrument repeatedly in complete silence. I stopped him. Spat blood, and asked what he was doing. He only said, "You have alot of calci

227 Madison ABSOLUTELY SHOCKING CONDUCT from Head Nurse - Door Slammed in My Face. I had a deeply unsettling and unprofessional experience on the 7th Floor. I approached the Head Nurse, Ms. Joseph, at the nurse's station with a simple, respectful question regarding the person I was visiting. The Head Nurse responded with an immediate and hostile display of impatience. They didn't even allow me to finish my sentence before barking, "I'm busy," and slammed the office door shut right in my face. This aggressive and completely unacceptable behavior is a massive failure in professionalism and human decency, especially from someone in a leadership role in patient care. Visitors should not be treated with such contempt. The nurse's hostile reaction speaks volumes about the unit's culture. Manag

This place is a rat hole. The staff on the 7 floor are horrible. My elderly mother was there and she suffered greatly. They never answered the call bell. They disconnected the bell and she developed a horrible bed sore. Stay away it’s horrible

If your podiatrist recommends that the hospital's company make your insoles, be prepared to lose your money. If Ortho-Rite makes your insoles incorrectly, they won't refund you or correct the mistake. They'll simply steal your money, and neither the doctor nor the hospital will be held responsible. It's annoying. They took a long time to deliver them and made two mistakes. The insoles bent my foot outward. Both Dr. Akkerman and the assistant director told me that $100 is nothing (to them, but it is to me),as if they were telling me to cry for $100. It was annoying. They spoke to me like that. They shouldn't work in a hospital; they have no empathy for patients. Arroyo. When I arrived at the hospital, I thought he was a receptionist; I saw him sitting there doing nothing, with another recep

NYC Health + Hospitals/Gotham Health Gouverneur provides accessible healthcare with caring staff, though facilities can feel cramped and wait times are often long. Essential community resource.