Novant Health Urgent Care – Northeast (Formerly Doctors Care)

Nurse was incredibly rude. Very unprofessional. No bedside manner whatsoever. I will never go here again. They seemed very annoyed to be taking care of me. The receptionist don’t know what they are doing. The practitioner was confused too. It’s a mess in there. Don’t go here if you can help it. The way they treat people says everything about how they will take care of your health needs.

This complaint is about Jeniece Gulley: I went to novant urgent care on 1/16/26, they said I had the flu & an ear infection. Over the course of two days I developed a cough that was hurting my chest BADLY. I decided to go to the back to the urgent care on 1/18/26 so I can get prescribed some bromphen cough medicine. Mind you, I’m a pharmacy technician so I know that’s what I needed to ease the cough. As I’m waiting to be seen by Jeniece Gulley, I hear her outside of my room talking to her coworkers saying something along the lines of “people come to the doctor back to back and don’t give their body time to heal, why would you come back to the doctor if you already know you have the flu that’s just dumb as hell”, two seconds later she enters my room. With a condescending tone she says “so y

I don’t usually write reviews but the woman at the front desk was really rude. Luckily I was just there for a pre-employment drug screening, I could not imagine coming in sick and being treated with such hostility. I work in customer service so I get it’s not always fun, but I don’t treat people like that so I can’t sympathize much.. yall should do better I would never recommend someone coming here unless you absolutely had to 😬

I would not give then 1star, but I had no choice. My daughter received her work physical from the Two Notch location. It was signed by an NP. She needed it to be signed by an MD. When I called and explained the clerk put me on the phone with the NP. The NP was rude like I had offended her. She said we would have to come in and get another physical and that for every location I needed to give a physical to, I had to come get a new physical and pay another fee. My daughter needs physicals for work and cheer in college. Am I suppose to pay for the same services 2x? The NP said yes because they are a private practice. I have went to this office for decades to get my children’s physicals for school, but since they have changed to Novant it has been a disaster! They also have her a TB test & to

When I arrived the receptionist wasn’t welcoming. There were 3 females sitting chatting. As my son and I entered the exam room, we were greeted by a MA who was some what friendly and professional. When the provider walked inside the room, she greeted my son and proceeded to talk with him. I had to greet her and inform her I’m aware of him being at the age where he can talk with a provider hisself. But it would have been nice if she didn’t act as if I were a picture and she didn’t see me. Customer service 3/5 and I’m being generous with that 3. Don’t waste your time going here. Urgent Care is be best and I stand by that.