Novant Health Physical Therapy – Columbia East (Formerly Progressive Physical Therapy)

My level of recovery would not have been possible without Michael and Rachel’s expertise. You were encouraging, kind, patient, understanding and informative throughout my sessions. I didn’t work with Madeline however, her bubbly sense of humor was always refreshing. Ms. K (Receptionist) was always professional. The music and cleanliness was a plus as well. Thank you and may God bless you for all you do to make us better.

Gm to all! I had PT this morning with Ms. Melissa. She gave superior service. Nice and pleasant! Beautiful personality! Patient! I was in so much pain this morning. But she took time to work with me in the midst of being patient. Awesome Lady! Look forward to working with her again real soon! -Tonya R.

Working with Madeline Baker, DPT, has been truly rewarding. Not only is she knowledgeable, but she is also cheerful and encouraging. I look forward to working with her when I have my next hip replacement surgery!

I’m so happy I decided to come to this facility. Staff is very knowledgeable in treatments. Courteous, and compassionate when you’re in pain. The facility is always very clean. They are very attentive to cleaning equipment, beds & etc. after each patient.

Visted here after a car accident and had a fairly good experience until the billing fiasco. There was confusion about how many visits, insurance coverage, etc. Despite paying for most visits up front and having excellent insurance, they still sent me to collections for a bill of less than $300 within a couple of weeks of concluding service with them. As soon as I found out there was a balance, I immediately tried to call and pay it but was told only Amcol (collection agency) could resolve it now. I then immediately contacted Amcol and paid the balance off. A couple weeks later, I get 3 reports on my credit (all showing $0.00 owed) from Amcol/Progressive. Calls to attempt to resolve this have done nothing for me. I had experinces with Midland's ortho, Palmetto Imaging, and others after m