Norton Children's Medical Group - Elizabethtown

When I was at Norton, I had a good first experience, then I brought my son in because I thought he had hand foot mouth, disease, so his doctor made a false report of allegations that were untrue. Honestly, would not recommend Norton children’s. Because I tried to go back after the allegations were made, and the staff began to treat me very horribly like I was criminal, I didn’t appreciate the hostile environment, Stephanie was the one who made the false accusation, every time I took my son to see her she never really checked him out thoroughly, she would only ask me questions and half the time she didn’t even check out my son. Needless to say Norton likes to charge the insurance card as much as possible it’s not that they actually care about the kids. They’re taken care of it’s about the m

I absolutely love this doctor office! Dr Kelty is so passionate about her job and the kids! She is amazing! The lady at the front desk with the curly hair I think her name is Angela, is the bomb dot com! If you ever need anything updated in your chart she only has to do it just one time and it’s right!! Only complain is the lady with the dark hair, not very patient and doesn’t seem to know how to really help with anything in the files

Dr Knisley is the absolute best. Ever since we took our first son there and didnt know what we was doing being new parents, she has been so helpful. I would give her 10 stars if I could.

This place is an absolute joke, it’s been 3 months since I moved here and requested all my children’s medical records to be transferred- mind you my 2 oldest have been here before my youngest was born out of state. Contacted my old pediatrician and everything’s been sent, and I was told a week ago that they had my records but the person I talked to couldn’t open the file to get back with the office later on. Called this morning and as usual sat on hold for an hour waiting to get through , my child was having a moment so I muted the phone while she was looking up their file and she hung up on me, called back again and was told they do not have my children’s records. Absolutely ridiculous!

Same issue with scheduling. I called 4 times and sent in my children's medical records. They never notified me they got them. They said there weren’t enough pages to get scheduled. What? The reception and intake process is just an incompetent mess. Why would you need to even review medical records in order to take a new patient? Would you turn a patient away if they had a disability or something in the chart undesirable? It seems like they discriminate and pick and choose their patients.