Northgate Family Dental

Went for the first time yesterday and was very pleased with my service. The staff is very friendly and the office is kept clean and sanitized! Dr. Kauser helped me find the best dental plan and Kyle did an amazing job on my cleaning.

I had a great experience there, as far as a dental appointment can get. The technician was very kind and accommodating with me. I had sensitivity issues and she tolerated me pretty well. The finance person was very helpful. Showing me different options and plans. And she gave me a couple of free flavored Chapstick, yeah.

After a recent horrible experience elsewhere, and a lifetime of dental anxiety, I did not walk through the door in a calm or pleasant state of mind. All of the staff i met and spoke with yesterday were phenomenal. Empathetic, gentle, personable, and calm were the standard, and contagious. Dr. herself is like a human anxiety medication, and I feel confident about returning for the remainder of the care I need.

Changed over to a different dentist, they said I didn't have periodontal disease contrary to what Northgate said and treated me for. When administrating novacaine they hit a nerve which let me tell you hurts like hell They completely botched a crown install, had to order a new one and also had to get a root canal. Insurance claims they did not take the path of least resistance. Also call me old fashioned but I prefer that the people working inside my mouth don't smell like they just left a dispensary. Would definitely caution visiting here for any major work.

Overall, our experience was okay. Both of my children had appointments scheduled at the same time. My older child was seen fairly quickly, but we had to wait more than an hour for my son to be seen, which was disappointing. Since their appointments were at the same time, I expected them to be treated in a similar timeframe.It felt like unless I mentioned that we needed to leave early, there wasn’t much urgency about the wait. Once my son was finally seen, the care itself was good and the staff was kind. However, the long wait made the visit more stressful than it needed to be. I’m still unsure if we will return, but I hope future visits will be more mindful of families’ time.