Mineral Springs

I would strongly encourage people to do their research before admitting loved ones to any Skilled Nursing Facility. The State completes a review of patient safety, physical hazards, cleanliness, and regulatory compliance each year. This report is public information, and you have the right to the ask the nursing home for the report before you admit your family member to the facility. I wish I had done my research before I admitted my mother to Mineral Springs. Mineral Springs became a special focus center last year because they failed many compliance issues. And, I want to be clear--this occurred under the new ownership of 603 Healthcare NOT under Genesis Healthcare. My mother fell victim to Mineral Springs lack of care. The Center puts the residents on a shower schedule , and my understand

Mineral Springs is going above and beyond in caring for my family member!! The team members are providing well coordinated care during her skilled admission. At each of my family members’ accomplishments, the staff have been genuinely interested, supportive and incredibly encouraging! From the day of her arrival to the present time, each interaction with staff has been professional and caring. We are fortunate to have a skilled care facility here in the Valley for our family members. Bev

I stayed at Mineral Springs in North Conway, NH for rehab. I was disappointed by the lack of response and care from the staff. I had diarrhea, and I received no relief or help with this issue at all. I used the call bell to ask for assistance, but nobody came for long periods of time. I could hear people laughing right outside my door but no one came in to help me even though my call bell has been going off for almost an hour. The nursing staff told me to just wet myself, and they would change me when they could. But, I didn't want to wet myself. I wanted assistance to the bathroom. I needed to get out of that place quickly, but I needed rehab. Also, they do not have a licensed Social Worker here at all. They have a young women, named Olivia, but she is not a licensed Social Worker, and,

Wouldn’t give any star if I could. My step father was there for rehab he was a fall risk he was walked to the bathroom without proper training and he fell and was moved to his bed YOU DONT MOVE an head trauma person , and end results he died. Not one person called my mother to see how he was or to say they were sorry. If I knew there was a 3 year time frame to sue I would have.

When my father arrived at Mineral Springs from another facility he went right into hospice. A year later after attentive care and after receiving therapies (especially since 603 Healthcare took ownership), he is thriving.