Middlesex Health Primary Care - Cromwell

Avoid calling the front desk at all costs. AI would be a better alternative to replace them. A painful experience.

Lots of reasons why this practice doesn’t deserve a higher rating. Their recent lack of organization has always been apparent and comes at a direct cost to the patient.

They care far more about generating cash flow than providing care for their patients. I've been on a prescription medication for 4 months that requires monthly refills, my PCP here and their manager have been holding my refills hostage until I make an appointment every single month to come see them. They lie about medical rules and regulations to treat patients like cattle rather than people. I am not on prescription painkillers, opioids or any sort of controlled substance, my prescription is not addictive in nature. They push as many people through the door as they can to wring every last cent out of them. It costs me roughly $130 every time I have to go in for a 5 minute "check up" involving questions that could easily be asked over the phone. And they will not write the prescription ref

Dr. Lahtinen has been my primary care doctor for years. She both caring and thorough in her approach. I have never had to wait more than 10 minutes for my appointments. The staff has always been courteous and professional.

They lost their best doctor when Dr. Brenza left. The office definitely care more about money than patient wellbeing now.