Mayflower Medical Group- Family Medicine

I have so many bad experiences with this Mayflower branch. The latest one just happened a while ago. I was going to ask them to change my appointment to much earlier time if my doctor is available. And when i told them that i wanted to change my schedule, the girl from the other line said that she's not seeing my name with appointment. WTheck!!! I told her that i will not lose that appointment because my doctor schedule is so hectic and it is difficult to get an appointment. If ever you will get one, the earliest would be at least 2 months. She's giving me a much further appointment but I insists on getting that appointment. They're so INCOMPETENT!! This is not the first time that i got a problem with them. Imagine my shock going to my appointment and then i don't have one! i have called t

I just called to get a follow-up. I spoke with Joy and she was very helpful to my needs and my concerns. Overall, I have a pretty good experience at this doctor's office. I don't really have anything bad to speak of when I need any kind of medications they direct them to my local pharmacy and if I need lab work done it is usually pretty quickly accepted.

Went to my first appointment a couple of months back. Thinking there general practice would be as good as there pediatric dept. I was unhappy by the way my first appointment went although the MD I had seen was very nice, I just felt like my appointment was very rushed, MD was more attentive to the patient in the next room. Didn't get to address all my concerns with her. Didn't even bother to make a follow up appointment, don't want to feel like just another number on a chart.

If a Dr has a bad day they should not take it out on the patient. I also moved on from this place because the receptionist told me i had a credit and did not have to pay the usual copay. She also double checked by making a phone call. Then i receive a bill to pay what she said i did not have to pay. When i went and asked about it the receptionist says "she remembers everything but did not remember telling me i had a credit. They say they will investigate it but yet i receive another bill. This is unfair and it was the mistake of the receptionist not mine. She should have to pay this $25 back not me. Very disappointed.

Literally the worst service ever. Dr. Lina Dela Cruz doesn't seem to care at all. I had an appointment because I wanted to discuss some personal health concerns and she just dismisses them without providing me any sort of support or advice. Today she didn't even ask why I was there, as if I just swung by to say hello and was ready to send me out the door before we even talked about anything. Go literally anywhere else before coming here - listen to the reviews it's so not worth your time, money, or health.