Maryland Vision Institute Hagerstown

This was my first experience with an ophthalmologist. Getting a medical exam was easy, check-in was simple and I didn’t wait long to be seen. The entire staff was professional, friendly and efficient. I was very pleased and would highly recommend Maryland Vision Institute in Hagerstown!

What a great appointment! Alaina (not sure of spelling) was such a pleasure to have as my tech. She was personable, knowledgeable and fun. Then Dr. Masie was patient, answering all of my questions. I didn't feel rushed. The only problem I have is that the doctor is moving to the Frederick office and I will not get her again. The receptionists were friendly and everyone just made me feel welcome. Thank you.

Immediate acknowledgement upon arriving, admitted to my follow up visit within 5 min wait time. Dr Husain completely cured my eye issue after 6 wks of following treatment! Big smiles all around - thank you!!!!

From the telephone contacts, to the front desk, to the doctors, Maryland Vision Institute is comprised of friendly, efficient, considerate and knowledgeable individuals. I wholeheartedly trust my vision care to this amazing group of people. An eye emergency was efficiently handled by their office. The doctor was caring and thorough with his exam. Even though I was scheduled in on a very busy Monday, the doctor took his time to diagnose the problem and thoroughly explain everything to me as to treatment. Never once did I feel that he was in a hurry to leave. I truly appreciated that. Thank you for the wonderful care.

The care provided by the clinical team was both professional and courteous; however, the initial check-in process left something to be desired. I almost received a bill for $275 because the front desk staff assumed my insurance wouldn't be accepted, and this was before they'd even checked. After we contacted the insurance company independently, which verified coverage, the staff did then admit they accepted the plan. Although the medical treatment itself was top-notch, the insurance verification process really needs some improvement.