Maryland Vision Institute Frederick

My online profile is my maiden name, so it won't be in their system, but I am definitely a patient. Dr. Huzella is excellent. Staff friendly. Billing office was a pleasure, until a recent $20 co-pay. I received a mailed statement dated 2/12/26. My history reflects promptly paid bills-and most well over $20! I paid online through my bank on 2/18, they mailed ck to arrive by 2/24. A week later I received a text reminder of a balance due. On 2/26-two weeks from the date of invoice I received a call! When I returned the call and asked the virtual assistant for a representative, it disconnected me. I stopped the check and called again to pay over the phone. I've never been pursued this aggressively for any payment and week or two out from invoicing is obnoxious!

I am exceedingly frustrated and unhappy with this practice, and furthermore I’m disgusted with your entire way of doing business. My husband saw Dr. Holland a month ago after we waited for an hour and a half in Hagerstown to see Dr. R, but left due to the office being “short staffed” and no one let us know about the excessive wait so we left and subsequently rescheduled for Frederick. We went to the appointment together since he would be dilated and he discussed some issues he was having with his contacts and Dr. Holland was great at listening and making appropriate recommendations, and after that is where it went downhill. We reached out 6 times in the month to inquire about these trial contacts that were not available during the appointment. We never received a callback, nor a call that

This place has the worst customer service I have ever had to deal with. I have been trying to get a prescription refilled for 6 weeks. I have left NUMEROUS messages and cannot even receive a phone call back. My pharmacist has reached out many times as well. This is also not the first time I have had issues getting my prescription refilled. However, the time beore this I was actually able to get a refill in 3 weeks compared to 6. To be a good practice, there needs to be care, communication and empathy with patients. This office lacks all of this. I have chosen to go with a new practice as I have given this practice more than one chance. I would and will never recommend this practice to anyone. Also, for anyone that tries to get in with this practice, schedule at least an additional ho

It was great!!! Last few times I've been in, my appointments lasted 2+ hours. I would sit in the room for more than 45 minutes waiting on the doctor. Slow workers. But this last appointment, WOW! Totally impressed. Was done with everything 10 minutes after my appointment started, only a 15 minute wait for the dr, and out before an hour. Very nice. I have major anxiety with going to the eye dr, so it was really great to have the appointment go smoothly and fast. Thank you.

The entire staff is great! The eye tech who does the testing was so nice, professional and caring. Dr Holland really takes an interest in his patients from my experience. I felt his genuine concern, and care. I Felt very comfortable with this group.