MainStreet Family Care

So for starters I went in with a severe swollen lip and they took forever getting me in the back although no one else was there but me. Second when I went to explain my situation she didn’t take anytime to carefully look at my condition or talk to me about it so I could have a understanding on what’s going on and what I should do or what I shouldn’t do. She just squeezed my lip twice and said “ be right back “ and just gave me medication that just ended up making things worse so now I am in the ER because my lip is the size of a marble I promise if I could give this place a 0 star rating I would!!!

I was experiencing a migraine , fever/chills and muscle aches so I scheduled an appointment , enter my insurance info along with my id. I mustard the strength to get out of bed and head to my appointment. To my surprise, when I got there the door was locked (with people inside) . So I knock on the door, the customer just stared at me , I asked them are they not seeing anyone else today ( there is no receptionist here) I was ignored. I tried to call, I was unable to get up with anyone on the phone. Now here I am on a cold rainy day , sick at the doctors office that I have an appointment with, it’s 11:30 and they don’t close until 4 . My emotions were heightened at this point , I mean I was pissed . My adrenaline gave me the strength to walk around back and knock on the door. The lady finall

First impression of this place is terrible. I walk in seeking to be seen about a concussion I had gotten a couple of days ago, and there is no one at the counter no direction on where to sign in. I had to figure out how to sign in on the iPad at the front desk. So I signed in the nurse pulled me to the back later and informed me that I put my age as 10 months old on accident and told me I would have to sign in again because I pressed close instead of the date on my birthday and it automatically went back to 2025. While they were letting me know this they decided it would be professional to start smiling and giggling. So I waited until they called me back again and basically informed me that they will not be able to see me without a printed workers' comp form even though I had a form author

I’ve been to this clinic several times for myself and my children. Every visit has been a good experience. The staff are always friendly and we don’t have to wait for hours to be seen. Also I love that I can schedule the appointment on my way to the clinic.

I took my husband to Main Street Family Care in Kinston, NC, and it was a terrible experience. Doctors need to listen to their patients. My husband went in with severe sinus pain and noticeable facial swelling, yet despite how serious his symptoms were, the doctor refused to prescribe any medication or provide meaningful treatment. His condition has only gotten worse, and we felt completely dismissed and unheard. If I could give this place a zero-star rating, I would. Please do not waste your time or money going here.