Main Line Health Newtown Square

Do not bother booking an appointment with Dr Shanis. After months of waiting, I was called today January 13 for my January 26th appointment given an ultimatum of calling out of work the following Friday or rescheduling for April. What an absolute waste of my time. The office is SO rude. I was referred to Dr Shanis by my pelvic floor therapist and will be letting her know what an awful experience I had.

I went for imaging, and found the staff to be friendly, professional, and efficient. The whole process went quickly, and I was done a half hour after I arrived.

This is a great facility. The staff was phenomenal. They were very nice and helpful.

I don't understand why the primary care office never calls in my refills. They tell me not to use the app and not to just send a message because it can be missed. So I call all the time and multiple times now I find out later that they never sent it over to the pharmacy and this is again another time where it's the weekend. Im out of my medication and I'll have to wait until Monday when I have to be at work and don't have time to go to the pharmacy. It should not be this hard.

Disappointing, uninformed front office staff. I was wrongly charged a $40 copay when I recently checked in for a dexa scan. Even before I had arrived, it was my understanding that there was no copay required, nor had I been asked to make a payment when I had pre-registered online using MyChart. Moreover, the receptionist was impatient, and twice asked me for my credit card while I was still holding the clipboard, after filling out information I had already provided online. Finding her abrasive, I even replied by stating that I only had two hands, and would she please take the clipboard back first. When I got home, I called IBX to confirm that there was not supposed to be a copay, but they could not yet request a refund until after MLH submitted the claim. When I did then later call IBX