LensCrafters

I had an excellent experience at LensCrafters in Winter Garden. I brought in a pair of designer sunglasses that needed prescription progressive lenses, and the job was not simple. The original lenses had a curved cut-out designed to fit the frame, which could not be replicated with standard prescription lenses. I had already taken these frames to other optical shops, and none of them were able to adapt them. Roland went above and beyond. He took the time to research whether the lab could handle such a tricky request and didn’t stop there—he personally ensured the fitting was done correctly, including careful manual adaptation of my progressive lenses. I also want to recognize the lady at the front desk, who was instrumental in helping adapt the lenses to the new frame. Her support and at

My experience at LensCrafters was horrible from start to finish. When I walked in, no one greeted me or offered assistance, even though there were three employees working. I had to approach the front desk myself to let them know I had a 2:00 p.m. appointment. The woman at the desk simply pointed me toward the eye exam area without any explanation or courtesy. When I saw the eye doctor, I explained the issues I was having with my eye. The visit felt rushed, and I was told to use eye drops four times a day. The appointment was not pleasant, and I left feeling like my concerns were not fully addressed. I purchased the expensive eye drops that were recommended, but my eye is still bothering me, which makes me feel like I paid a lot of money for no real solution. After the exam, I looked arou

Janice was a delight throughout the entire process of me getting my glasses. I highly recommend her for any of your eyewear needs. She was polite and respectful throughout the entire process and made re-fitting my frames a breeze, her dedication to making my new glasses feel better on my face was deeply appreciated. I am confident in my new frames. I highly recommend her! She is the standard of excellence!

Amaya was amazing to work with—super knowledgeable and able to explain everything in a simple, easy-to-understand way. I would definitely recommend working with her on your next trip to the store. The assistant manager was also incredibly kind and knowledgeable; I even learned something new today. If you’re in need of new glasses, this is absolutely the place to go.

I bought glasses here early in 2025 and paid $700 for their best progressive lens. I went back because they did not seem to work well and I was told I just need to get used to them. Now I find out THEY ARE MADE WRONG. Beware, these are supposed to be licensed professionals but I’m stuck with a pair of glasses I can’t see out of. Update: I responded to LensCrafters and they checked my lenses and agreed they were not right. They replaced them and I’m very happy!