LensCrafters

convenient eye doctor next to lens crafters. excellent experience with dr. hacker. at lens crafters, associate renee was very helpful when i was deciding on choices of new lenses/glasses. provided excellent service. very fair pricing. used my own frames so they had to order lenses. they came in a few days later, were cut and placed in frames very quickly once i brought them in. keeping my current frames (which i love and did not want new ones at this time) was much appreciated. many places, such as super-trendy warby parker, do not offer ability to buy only lenses. overall great experience

I had a very disappointing experience at this location. From the moment I walked in, I felt completely unwelcome. The associates were rude, dismissive, and seemed bothered that I was even there. Customer service was clearly not a priority. I’ve used LensCrafters in other states and always had a pleasant experience, which makes this visit even more surprising. Unfortunately, this particular location was the worst I’ve encountered. The associate who helped me, Sarah, came across as uninterested and acted as though she didn’t want to be at work. Her attitude made the interaction uncomfortable and unprofessional. Instead of feeling like a valued customer, I felt like an inconvenience. Very Disappointing

The salesperson Helene at the Warwick Mall store was outstanding. With the patience of a saint, she worked with me finding the best deal on frames and lenses with my insurance plan and a coupon I had, and I was very pleased with my final price. She was very particular in taking measurements for the frames and displayed confidence, experience and professionalism as we selected the lens options, including referencing my prior purchases in the system. A great experience thanks to Helene. I'll be back to this well designed and inviting store with a lot of smiling faces and helpful associates.

Louis was very pleasant and knowledgeable. Great member and asset to your staff. He didn’t make me feel like he was pushing me into a hard-sell. He acknowledged and understood my financial situation and helped me make a decision that would both help me get the best item for my eyesight and my wallet. Great experience.

Kaitlyn was fabulous! I wish there was more of a selection for my price range (Under $230 for frames). Also, there were some very seemingly-judgemental women workers that hung by the desk and whispered about the customers walking about. It was very unprofessional and blatantly obvious.