LensCrafters

This was hands down the best experience I’ve ever had with a glasses company. Tealy was incredibly helpful and even did a lens swap for me at no charge on glasses I didn’t purchase there, which truly went above and beyond. The facility was clean, elegant, and welcoming, and the entire staff was kind and attentive. I felt genuinely comfortable from the moment I walked in. I will never use any other optical company besides LensCrafters!

Tealy and Hunter were attentive and kind. They accommodated my needs and allowed me to take my time picking out new frames. I easily exchanged a pair I was unhappy with, which Tealy made super easy. I appreciated how simple the process was and how welcomed I felt. Highly recommend this location!

My experience was exceptional because Adriene went above & beyond to help me out. I needed a part replaced on my glasses but I had not purchased them at Lens Crafters. “No problem” she said. Adriene took charge & fixed the glasses with a smile on her face plus the service was provided at no charge! I label this experience refreshing!

I wandered in to the Bridgeport Village location today in need of assistance after not purchasing regular glasses for about 3 years and about 15 years for prescription sunglasses. With a new prescription I recently received from a LensCrafters doctor in a different location, I was looking for lenses for two frames I already had in my possession. Tealy was exceptionally helpful in guiding me through the process and coming up with the best solution for me for what I wanted. No need to purchase any other frames. She worked with what I have which made me quite happy. I very much appreciate her help and how welcoming and friendly she is. I highly recommend going here.

Adriene (at the Bridgeport Lens Crafters) greeted me with a smile, as soon as I walked through the door, and was compassionate when I told her what I did to my glasses. She then offered to fix the nose pads for me, right away, and I was in and out in under 5 minutes. As someone who also works in Customer Service, I recognize a hardworking employee when I see one. Thank you Adriene, for your help today, and thank you Lens Crafters, for choosing excellent customer service as a priority.