LensCrafters

Why does it take 2 days for a call back per your answering message??? Been calling for w days and no one has answered the phone. Service was great during my exam and eyeglass session appointment. I just need to get my glasses. This review is just for the reaching out and inability to ask a simple question

Everybody was so nice and professional. Dr. Wood is gorgeous with pretty eyes so it will be easy to keep up with my appointments 😀 Might get a eye exam every month if he’s there. All jokes aside I like this place they’re nice

I went to Lens Crafters in Owings Mills today for an eye exam only I informed the woman that registered me and the doctor that I would be leaving with my prescription to purchase my glasses elsewhere they said ok no problem well when I came home to purchase my glasses online I discovered that they failed to include my pupillary distance on my prescription so I called them to make them aware that they omitted that part of my prescription and I was told well because I wasn’t purchasing my glasses through them so they didn’t complete that part of my exam I’m like are you kidding me right now why wasn’t I informed of that at the beginning so I could make a decision as to whether or not I wanted to proceed with my visit I feel their practices are definitely deceptive and I will be calling my in

My experience has been great. I missed my first appointment. I called they got me back in the next day. Dr. Goll was great very patient and knowledgeable. The tech Nate (spell check) she was great. She explained everything step by step. She had a really calm demeanor which I liked. She seemed to enjoy what she does. Went back a few days later to choose a new frame. They have some of the top designers Ray Ban Gucci Prada Burberry Versace Coach etc to name a few. The manager explained the cost of each item for my lenses. She didn't try to force me to add or buy anything I didn't think I wanted. Very knowledgable about the products and what they are good for. Very good experience overall. Will recommend and return! I chose the those Clear D&G! They are beautiful 😍

I purchased frames at this LensCrafters location on Dec 19,2025. I was told the frames could only be delivered to the store and they would be delivered in 10 days. I called on Jan 5th to get an update as the 10 days had already passed. I was then told they should arrive on Jan 10. I called about 4 times yesterday, Jan 10th, to get an update and twice today, Jan 11th and have not been able to get through to speak with anyone. This store has a terrible customer service experience. They are inefficient in the store, I’ve been in the store twice and have waited for unnecessarily long times each time because either they’re understaffed or staff aren’t cross trained so there’s one person busy helping everyone while one person just sits there doing absolutely nothing. Ruined my experience with Le