LensCrafters

The doctors at this practice are truly kind and professional, and I’ve appreciated their care. Unfortunately, the rest of the staff has not been very friendly or helpful, and I’ve often had to follow up multiple times to get answers or support. After being a patient for two years, I’ve decided to make a change. The retail side of the store also lacks customer service. For the prices—which are comparable to Newbury Street—I would expect a much higher level of attention, support, and overall customer care. There are many great practices out there where customer service is a priority, and unfortunately, that hasn’t been my experience here.

LensCrafters Medford (Claudaire?) gave great support as I looked at frames and asked questions. He was nice, knowledgeable and chill. Just how I like to shop. I was able to find frames and can’t wait to receive them!

Ordered glasses online for store pickup, glasses came with loose screws asked them to tighten it for me waited 30 minutes just for them to tell me they couldn't tighten the glasses because they didnt have the right tool. Makes no sense if I ordered the glasses there they should be able to do simple adjustments.

I've seen the optometrists here for a couple years, and I've gotten a couple pairs of glasses at the Lenscrafters. Generally a good experience at both. I also just went back to the lenscrafters with a damaged pair of glasses and was delighted that they very cheerfully fixed/re-aligned them in 10 mins at no charge. Thumbs up for good service.

I had such a great experience at LensCrafters! The guy who name is Claude helped me fix my sunglasses was super friendly and helpful. He took the time to make sure everything was adjusted just right, and the whole process was quick and easy. It’s not every day you get that kind of genuine, great customer service. Really appreciate the help—thanks again!