LensCrafters

We could not have asked for a better experience this evening. Meghan was very helpful and patient as we worked through our many options. We ended up getting a great deal. 10/10 recommend.

When I walked into the store, I was relieved to see that Emma was working, as she has been extremely thorough and helpful in my previous transactions with LensCrafters. She is an active listener, critical thinker, and genuinely cares about her customers. For example, during my visit yesterday, I had been given a new prescription for lenses that was going to be a big change for me. She was able to quickly analyze the information in my responses to her questions, and apply her analysis toward reducing my anxiety about these new lenses, as well as ensuring that I as comfortable with the process itself. In the end, we went with a different type of lens. I was particularly impressed with her desire to make sure I had the right lenses, not the most expensive ones because that was what was going

Brett and all of the ladies working tonight were amazing and incredibly kind. After not having the best experience with Eyemart, I called LensCrafters and spoke with Brett. She listened to what I was looking for and made sure the frames I wanted were available. When I came in, she went above and beyond—getting me the best deal possible and helping me choose the right lenses so my frames would look perfect. I also truly appreciate the other associate who made sure my daughter was well taken care of while I was being helped. Because of this experience, I will definitely be returning!

I came in at the beginning of January to order new glasses and I had them copy my husband’s order as we usually do the same set up. When the glasses came in, they were the wrong frame colour and Brett was very kind and patient through the whole ordeal. She redid the order and let me hang on to the pair that came in until they could get the correct ones. The second pair came in the exact same as the first one, Brett was very kind, she pulled the floor frames and ordered lenses for those. Brett was very sweet, generous and patient! She definitely turned an upsetting situation into something pleasant!

I love LensCrafters! Lexi, Emma, and Dr. Jones are just incredible. They were so helpful at giving instructions and explaining insurance. 100% recommend for exams and contacts/glasses selections. I will always come here!