LensCrafters

I had a really great experience at the LensCrafters in Bangor, Maine. Lorraine helped me with my glasses, and she was absolutely wonderful to work with. She was pleasant, kind, and very patient throughout the whole process. She made what could have been a routine errand feel genuinely easy and enjoyable. It’s always nice when someone takes the time to treat you well and make sure you’re taken care of, and Lorraine definitely did that. I’m very satisfied with the experience and really appreciated her help.

Called ahead of time, but they long story short I had a screw missing which means I don't have one of my arms for my glasses and they got me a perfect fit and fixed it for me for free of charge. I asked if they could at least accept tips and they I formed me that unfortunately they are not supposed to accept tips. Personally I think this is dumb, I don't think any place should have a policy like that. I say if a customer is happy and satisfied to the extent of tipping they should be open to. But other than that, great service and a positive and respectful welcome from both of the employees.

Lost a screew to my glasses on a trip and they fixed them for free for me! Thank you so much 😌

Great service at the Natick Mall branch! We came 15 minutes before closing and were welcomed with a warm smile. They fixed both my husband’s and my frames in just a few minutes, and it was perfect

If you are purchasing something, you are their priority. If they already sold it to you and you need adjustments or help, you will need to wait until the last new paying customer leaves to be addressed. I even paid all the warranties in my glasses. Even though, I have been there twice in the store and cannot get help to get a simple thing fixed, except come back another day.