Lens Lab Optical Paterson

Horrible service. The majority of the workers spoke very poor English and the Dominican girl that wears glasses was very rude throughout the whole process.im unemployed and on welfare which I let them know from the beginning because they kept constantly asking me what kind of work I do and these people are trying to upsell me frames I have no business buying due to my financial situation.they know I have Medicaid and they still insist on ripping me off.i ended up getting my glasses fully paid by Medicaid. My glasses were ready a few days later and when I went to go pick up my new glasses I asked one of the staff if I could have a copy of my script so I can buy my second glasses online she was very hesitant but gave me the script anyway but she refused to give me my pupil distance for the g

Amazing wonderful customer service- I got my eyes examined by the doctor and ordered a set of glasses that were made within the week. The staff and doctor are very sweet and took their time explaining my prescription and insurance to me. 6/5 ⭐️

Years back when I took the glasses that was bought there I asked for one my glasses's supporters to be fixed. But this guy couldn't completely fix it. He said he did the best he could but I highly doubt it. Not hard. Broke b4 I bought it too

BAD COMMUNICATION && BAD CUSTOMER SERVICE!!! ONE LADY was nice, quick and efficient and after saying you “don’t have to pay for the eye test” when you get the glasses from them … they charge you over $600!!! They gave me frames for CHILDREN and when I asked to change them they said I had to get smaller ones, instead of the large ones I wanted! A WEEK AND A HALF goes by and no one calls me and then after I reached they said they ordered an entire new lens which means I could have gotten larger frames like I wanted but they ONLY let you change them ONCE with the warranty… even when they DID WHATEVER THEY WANTED instead of what the CUSTOMER ACTUALLY ASKED FOR! Wasted my money and time

Staffs and doctor himself is very unprofessional. Poor communication don’t value patients time either. I would never recommend this place