Lancaster General Health Urgent Care Elizabethtown–Norlanco

I have never had anything but good experiences visiting this Urgent Care facility. My most recent visit, this morning, was no exception. I was processed upon my arrival. Both young women at the front desk were very pleasant and helpful. I was taken to an exam room in a timely fashion by yet another friendly staff member. Karan Dhungal was the PA assigned to my visit. He listened intently, asked questions and did not rush through the exam. I appreciated his kindness and left the appointment feeling satisfied and more at ease.

I have been to Norlanco urgent care many times and have always been very happy. But last week Fèbruary 13 was a huge exception.i brought my granddaughter there. She got a flu b diagnosis. My husband insisted I be checked since I'd been coughing for weeks. In January I was put on antibiotics and steroids for possible starting of pneumonia. Went thru the drug regimen and wasn't much better. The PA knew I had taken pneumonia medication but said my lungs were clear. I said I couldn't believe it because I felt wheezing and this incessant cough.Again I was told my l lungs were clear. At home my breathing became more labored and I thought I must be a hypochondriac! Next day I kept feeling weaker and horrible. In the afternoon I asked my husband to take me to the walk in clinic at my PCP. When I a

I called in to ask some questions about a medical condition I am experiencing and the person who answered the phone was rude and curt from the beginning. She didn’t introduce herself first of all which is a red flag for customer service. She talked over me and interrupted when I tried to ask questions. When I finally asked my question she gave me a condescending answer. When I took a moment to process her attitude she then proceeded to hang up on me. Not a very good way to treat someone who is scared and not feeling very well. Not a good way to bring in new customers.

Our family regularly uses this urgent care and we always experience great care. Our most recent visit was yesterday and even though they were busy, the PA-C took his time to examine closely and ask questions. Very thorough, but also efficient!

We’ve been here a few times and every time have had great care. They have gotten our family in quickly and been either the reassurance we needed or the help we needed each time.