Kroger Pharmacy

Very polite. H helpful when you have a question!

This is the only pharmacy I repeatedly have problems with when it comes to getting anything filled in a timely manner. I understand it taking a minute when they have to count them out and package them. but i waited three hours for an antibiotic that was already packaged in a box of its own. they just had to put it in the brown bag and staple it. I cannot even take it tonight or the dosage and times listed will be completely messed up for the first day’s instructions.

I don't often give poor reviews but I feel that this one has been earned. My mother has been using Kroger Pharmacy for some time now and there is a repeating pattern where she will be promised a time when she can pick up her prescription only to be turned away when she arrives at or after the time agreed upon. Just today she was told it would be ready by 4pm. I arrived at 5pm to purchase the script and was told it wouldn't be ready until 7pm. I drove home and the phone rang. It was an automated call from the Kroger Pharmacy telling me that the script was now ready. This happens very often. Other unfortunate things that have been happening more and more frequently. We will drive out to pick up a script only to find out that they've only given us 4 pills, and we need to come back in a few da

Really enjoy the customer service and the staff. Once in a while something is not exactly right on time but with the system you can get a phone call or a text message letting me know it is done. And some days I get two phone calls and two text messages. But just like any pharmacy or any customer service sometimes you do have to show little patience. Not everything can be right on time and me being a person that has done customer service, I understand that.

I've been paying $15.96 for my inhaler for several years and when RiteAid closed, they sent my prescription to Krogers. When I went to pick it up, they said it was almost $53. My insurance isn't even that much for it. When I mentioned GoodRX, she informed me they don't accept it. Why does GoodRX advertise for Krogers when they claim they don't take it. This is exactly why I won't be getting prescriptions filled here anymore.