Kroger Pharmacy

If I could give negative stars, I absolutely would! Called at 11:39 in the morning asking about a medication in stock. I was told "Yes, we have that in stock" by a male employee (Never got a name) I go to the pharmacy and give them all my insurance info and was told "Give us about 20-30 minutes!' I went and completed other shopping and drove back from Eastgate, walked in and was told "Oh, it will be here tomorrow" so... why was I told several hours earlier that it would be ready? Why wasnt I informed via phone call that you in fact DIDN'T have enough in stock to fill my prescription, so I could go to another pharmacy?! I can not WAIT to move away from Mt. Orab!

The pharmacy is fine. You can't expect to come in after close and be seen. Basic common sense there unfortunately. These people are here to work and get paid, not volunteer and you all need to understand that this is a job for them. I have had nothing but good experiences here and have had dozens of prescriptions filled. Whenever there is a problem, they communicate the issue and let me know what is happening. I fear that most of the customers here are miserable and entitled people. The staff are fine.

It's a lot easier and convenient for me to pick up my mom's and my prescriptions through the kroger pharmacy drive threw

I don't think it's unrealistic to expect to wait for a while, given they're the largest pharmacy in the town, and they're bound my several laws on what they can and can't do. Yelling at a pharmacy tech because of scripts not showing up or meds not being available is insane to me. I'm on a couple Schedule 2 meds, and I can tell they're bracing for impact when they tell me they don't have any. There have been multiple times I've called to check on something only to have the phone ring forever before giving up, been told that my medicine isn't ready because it wasn't sent in correctly and the app doesn't always work, but none of that is within their control. Y'all need to chill.

It took them over 5 hours to transfer a prescription and that was after numerous phone calls. Very inconsiderate of others time. (Prescription needed to be transferred to another pharmacy since they were out of stock). I will be switching pharmacy’s after today’s visit. There is always a long wait time for a prescription to be filled and the pharmacist was not knowledgeable about the prescription they filled, which made me uncomfortable.