Kroger Pharmacy

This pharmacy has been such a blessing. Our dog battles with idiopathic epilepsy and they have always been SO AMAZING making sure we have the meds needed to help keep this awful disease away. The pharmacy techs are always super nice and helpful!!! Thank you guys!!!

This place used to be our go-to and got the job done no issues whatsoever. The last few times I’ve gone in the last year the woman working in the window has gotten an attitude with any questions I have or her coworkers have. Her annoyed body language and eye rolls for no reason is really off putting . Definitely switching pharmacies as I don’t see what her issue is if we are simply asking a question.

The worst customer service ever. For months now I have had an issue everytime I picked up a refill. However, the breaking straw was when my prescription was lost after dropping it off. Never apologized for the issue. Blamed me and questioned if I ever dropped it off. This was for an infection and took over 24 hours to get the issue corrected. Which means I went without. Not happy.

I have sat on this for a while, but I think it’s only right to share my experience in hopes it helps someone else. I’ll get straight to the point, Joyce is VERY difficult to deal with. She won’t do ANY early refills (even if the doctor calls in and approves the fill), she waits until the day AFTER medication is actually due to fill it, and she is just a pretty cold person overall. She expressed some “concerns” about a medication I was taking yet wouldn’t fill the safer option, which was very confusing to me. If she was truly concerned about me, she wouldn’t refuse to fill medications and compromise my mental health and overall well being. There were numerous occasions a doctor would call in & say it was ok to fill an rx early (due to dosage increase, etc) and she still refused to fill unti

Tired of trying to use this pharmacy. They don’t refill my medication on time (meaning I’ll have a bottle that’s ready for refill-it’s been a whole month) & they say the insurance won’t refill it even when I call the insurance, they’re like yes, it’s been 30 days, we will fill it. There’s times when they haven’t had my medication in & Did NOT call to tell me. So I had to find a pharmacy that did have it in, since it was 2 weeks after my medication was supposed to be there. Even when I’ve asked for auto refill, it never works. It shouldn’t be this hard to get what a doctor prescribed me. I don’t understand the lack of communication. This location isn’t that close to me & with gas prices, I’m going to have to find another pharmacy. Maybe Publix will be better. Idk