Kroger Pharmacy

My experience with the assistant pharmacy manager, Victoria S., was disappointing and unprofessional. Her communication was rude and dismissive, which is unacceptable in a customer-facing healthcare environment. Additionally, she overstepped appropriate boundaries by inserting herself into matters outside her role, acting in a way that was more fitting for a physician rather than pharmacy management. Customer service in a pharmacy requires professionalism, respect, and an understanding of one’s role, and those standards were not met. I hope management addresses this behavior to ensure patients are treated with courtesy and professionalism going forward.

Id give zero stars if i could. The pharmacist is unprofessional and discriminatory. They are highly disorganized and incompetent. I will never be using this pharmacy again after I pick up my prescriptions tomorrow. My liver doesn’t work properly so I can’t take nsaids or steroids. When I have an autoimmune flare and surgery, I usually get scripted scheduled or controlled meds. I had a script called in in August. It’s now September and they still refuse to fill it. I’ve been fighting lymphoma and they have no idea what people go through. The pharmacist should’ve processed my prescription two weeks ago and here they are pushing it back another day and have very nasty attitudes. They also accused me of misusing/abusing a controlled substance as if it weren’t prescribed to me. I won’t resor

Been using this pharmacy for years. Now after several times of my prescription going from "being processed" to not being filled/canceled without being notified I will not be using this pharmacy any more. When I asked about why it was not filled they could not give me an explanation.

Terrible pharmacy. Wait times are ridiculous. They will not prioritize those waiting for urgent needs, such as post-op meds. They were out of one of my prescriptions, and just said, sorry, we can't fill it or send it elsewhere to be filled. I requested They send it internally to another Kroger store and pulled up the pharmacy laws for the pharmacist on duty. She should have known the laws pertaining to the internal transfer of prescriptions. Even then, I had to call each individual store to find one that had the meds in stock, they would not check the system for me. When I return to my PCP, I will change my pharmacy back to Walgreens. At least they are helpful. I definitely do not recommend this pharmacy.

I have been going to this Kroger Pharmacy with my fiancé for about 8 years now. I like to put my eggs in different baskets so I would always get one of my prescriptions from that place that starts with a “W” and ends with an “S”. The operation of each of them was the difference between night and day. Kroger was almost always at full staff and running like a well oiled machine. After awhile you get to know people on a more personal level and I was always greeted with a friendly smile and a little small talk. Even when the prescription bags were piled high, and they could barely see over the top of them there was always a minute to say hello and ask how things are going. Eventually, I moved all my prescriptions to Kroger because I feel that they have earned 100% of my business and I enjoy se