Kroger Pharmacy

You go to an urgent care facility and get prescriptions sent to this pharmacy. They do not begin to process the prescription unless you show up to pick it up. Week before last my wife waited for 3 hours to get her “urgent” prescription. I gave them a one because it won’t accept minus numbers. My wife is there now waiting for any service, gave up on decent service

This pharmacy has gone so far down hill recently and it makes me sad. I came to Kroger from CVS (if you know you know), and really appreciated the prompt service and helpfulness of the techs. Now, no matter how early your medication was called in, nor that the app shows it is in progress, you have to call in also just to make sure they actually do fill your prescription. And don’t forget to call back the next day to request the fill again.

The drive through has become a total waste of time. I have waited 25 minutes in the 3rd car from the window. The staff apparently let people wait at the window while they fill the prescriptions. It’s not good.

Every-time you call this place they make it seem like it’s an inconvenience and are so rude. They never smile, they look miserable, Amanda hang up on you consistently, If you don’t want to be somewhere don’t be there. Only reason I still use this place is they have prescriptions consistently. But even then they are late 9-10 times.

I understand that the Kroger pharmacy handles a large number of customers. However, my husband’s and my prescriptions are frequently not filled in a timely manner, often taking days. We receive notifications stating that they are ready, only to arrive and be informed that they are not ready, it’ll take several hours to fill & to come back tomorrow. Today, I had eye drops sent electronically at 11:30am and received a confirmation text from Kroger stating that they had received the prescription. Feeling unwell, I went home and took a four-hour nap, only to find that my prescription was still not ready when I woke up. I got dressed and headed to the store, now at 6 PM. All they needed to do was put a box of drops in a bag and check me out. However, the red-haired lady behind the counter info