Koch Eye Associates Woonsocket

Terrible answering service and experience trying to get seen. We are patients of Koch Eye. I attempted to connect with the office several times only to be hung up on by their answering service on multiple occasions. When I did finally get through, I explained that I have a family member that has conjunctivitis and needs to be seen in their response to go to the emergency room… For pink eye. They would not allow a doctor to speak with me on the phone directly and they said they’re sorry there’s nothing else they can do. I don’t think this is an acceptable experience to have and I will be looking for a new doctor for my family.

Went here to have laser surgery on both eyes to fix issues with cataract removal done by a different facility. The technician and doctor were great. They listened to me and cared about my problems. Would definitely recommend them.

Best experience I’ve had at this location. Staff was knowledgeable. And engaging. I’d like the personal touch if they would introduce themselves. I was fortunate to get an appointment just a few days after calling. The staff and doctor addressed my immediate concern. Gave an explanation for what was happening with my vision. And totally explained how the treatment procedure would be accomplished and what I could expect afterwards. At check out I had the feeling the scheduled was “nudged” so I could have the other eye done the following week. It was an excellent experience from check-in to check-out. Kudos to Kock Eye Care!🤓

Overall okay but they won't change it so my number is called and sent things, instead it goes to my father. I have also requested to be called by my preferred name in person and they straight up refuse and just call me Adrianna in my face, every other doctor I have calls me Vespid, it truly is not difficult to respect a patients wishes.

Thank you to Dr. Graham who went above and beyond. What was thought to initially be pink eye was actually a serious eye condition that is threatening my husband's vision. Dr. Graham was able to reduce his eye pressure set him up with a specialist. Without her and the techs prompt attention and professionalism, he would have lost his vision yesterday. Thank you to the Koch Eye staff that got my husband, who is not a patient, in so quickly.