Koch Eye Associates Warwick - Toll Gate Rd

Went to Koch for a contact lens renewal appointment. Informed Koch, I would pay cash because I do not have health insurance. After the appointment, I paid cash and left. Called Koch to order new contact lens. I was informed that I could not order them because there was a balance on my account. After a few calls to billing and the office, Koch informed me that the doctor made a mistake in the computer. The doctor stated there was an exam for glasses and contacts instead of just a contact lens exam. The office manager told me the error would be corrected and I could come in for another set of trial lens. I went by and picked up my prescription and trial lens. I received another bill from Koch for the service I did not receive. I called billing three times over the course of three days

Dr Luck was wonderful! As was Mimi and Bre. For my first time at Koch Eye, I was extremely happy with their professionalism and was treated with utmost respect. I will be coming back here for all my eye care.

I have had cataract surgery by Dr. Richard Sayegh, who is very skilled and knowledgeable. He referred me to Dr. Tatyana for wet AMD and I have been treating with her for several years now. She is a top notch retinal specialist and I consider myself fortunate to be a patient at Koch Eye Associates.

As one of their new ophthalmologists, I HIGHLY RECOMMEND having your EYES EXAMINED HERE! We are now taking on new patients for ALL of your EyeCare needs!

I would not recommend this office. My appointment was in January, but I didn’t receive a bill until July—and it was for the full cost of the visit because they never even tried to run it through the insurance they already had on file. When I called, they admitted they had missed the filing deadline and told me they now needed a special code from me to submit the claim. I took the time to call my insurance company, got the code, and passed it along to them. Weeks later, I received another bill for the full balance—still with no attempt to file through my vision insurance. I don’t have time to chase down their mistakes and do their job for them. This kind of laziness and lack of follow-through is unacceptable.