Kids Choice Dental & Orthodontics - Aurora

I have been a personal patient since I was a child myself. This dental office is most definitely recommended they take all major insurance plans and all the staff and doctors have always been very kind and helpful. They accommodate all the patients needs.

Waited three months for my insurance to get right just so I can bring my child here they told me my appointment was at 1:30. I had it marked on my schedule all week for 130 now all of a sudden it was at 1 o’clock because the eye doctor wanted to leave early. We came in at 1:15 and she refused to see us because she wants to go home early. Horrible customer service they suck. Never got the call to remind you of your doctors appointment either no voicemail. No nothing no missed call. No call at all.

This place is run down. The front desk and assistants are sweet… but the dentists themselves seem rushed and disconnected. They jump from chair to chair and barely explain anything. My child had a tooth refill and I was not walked through the process at all. For a “kids” clinic, there is very little compassion or patience for children. No comforting, no explaining in kid-friendly terms, no effort to make them feel safe. When I asked questions about new cavities for my other child, I barely got answers. Then we waited more than 30 minutes after being told they could do the filling the same day… no updates, no communication. If you care about understanding what’s happening with your child’s teeth and want providers who actually talk to you and build connections I’d think twice about comin

Honestly, the place that kind of rundown. There’s a bunch of younger girls that are more focused on talking to each other than providing customer service. The dentist was very nice. However, the staff member that was helping with cavities was very rough and Did not do a good job of helping my son through the process. Definitely going to find a different dentistry that is more kid focused.

Went in for a appointment, staff was busy eating their food which seemed to be past lunch time, and I approached a lady with thick chunky glasses to get checked in, she proceeded to take info only to passive aggressively say that my appointment was rescheduled, I knew this was false because I had received confirmation texts. She seemed uninterested in even communicating as to why this had happened to me. She seemed annoyed to have me seen on my confirmed appointment day but still allowed me to be seen which was the only helpful thing she had done. After going into the back of the room to get seen, I overheard her and a man talking about me behind my back. Extremely unprofessional and should not be working the front desk if thats the impression they are going to leave on guests and scare th