IU Health Urgent Care - Broad Ripple

Extremely poor service from nurses and providers. Fast check in. No fuss. My son was experiencing flu like symptoms. Norse swapped the inside of his nose and he was bleeding for several minutes from his nose. He doesn't usually get nose bleeds so that was odd. Made us wait an additional hour for a test they could not complete. Waiting endlessly with no update. I was here for 2.5 hours with no one in the waiting room at 8am. Poorly run urgent care with careless workers with no bedside manner. I will not be returning here.

I’m very disappointed with the care at this urgent care. My 9-year-old nephew came in with vomiting, high fever, and a very fast heart rate. They only said it was an ear infection and prescribed amoxicillin. After a week he was getting worse, still vomiting and with fever, so we brought him back and explained everything again. This time they said it might be appendicitis. We decided to take him to Riley Children’s Hospital, where doctors quickly found the real problem: he had fluid around his heart. That was the reason for the vomiting, fever, and fast heart rate. It’s very concerning that this urgent care dismissed serious symptoms and kept changing the diagnosis while he was getting worse. If we had continued trusting them, the situation could have become life-threatening. Families bri

The staff was very helpful and caring especially Stephanie, who called me back and took my vitals. Additionally, I came in late in the day just 35 minutes before closing, the receptionist was still very helpful and made me feel like I was in a place that would give me good care. It helped that the clinic was not very busy and I got in quickly.

I love that we have an IU Health Urgent Care right in the heart of Broad Ripple. I’ve had nothing but wonderful care my children here from the front office staff, to the techs, to the PAs, and doctors. Thank you for listening and being so responsive to our needs.

went in around 11:40 and was out by 12:15 and while the receptionist was not very friendly all of the other staff was amazing!! the MA and PA were very efficient and got me in and out quickly with a diagnosis and treatment plan. will definitely go here next time i’m in a pinch! i believe it was taylor and brooke so kudos to them for being fantastic!