Insight Eye Care

Dr. MacLaughlin leaves a lot to be desired! Made me wait for 40 minutes in an examination room while my family member saw him arranging and deciding where was the best placement for his Ray Ban cardboard cut out display in the eye glass frame area. Never got my prescription called in correctly, very bad energy with Kathy the office manager that sits behind the desk….I was only given my prescription when asked and it was NEVER SIGNED by the Doctor…..then when I was ready to use it I contacted the office and they emailed it signed finally but said it was expired. Heather said that it expires by law after a year…..well ETHICALLY it is an invalid script to be used anywhere when it was never signed by the Doctor in the first place. The Doctor has an EGO living out a fantasy that East Aurora is

Easy to locate, convient parking, facility bright, modern and clean. State of the art equipment and comfortable throughout the eye exam. Visit handled through on time appointment and receptionist was very customer oriented. Pre staging was completed with customer comfort. Exam was professional and highly customer oriented with concerns especially addressed. Post the exam eye ware screen was friendly and all customer options clearly explained.

Great place to receive eye care ! Our yearly visits always go smoothly and when my baby scratched my eyeball they were able to quickly see me and assess the situation. They are also very kind and compassionate with children . My husband and I bring our kids with us to our appointments and the staff gave them toys, played with them, and let them listen to kids music. 10/10

Our daughter has special needs and Dr. Chrissy went above and beyond to make her feel comfortable. She was so patient and was able to give us the information we needed to help our daughter. I highly recommend Dr. Chrissy to parents with special needs children.

Great staff. Very friendly and professional. No pressure to get additional scans or buy glasses while you are there. They do have a good selection; my daughter ended up getting a pair on her recent visit. I opted for just the exam at the time. Very pleased.